Shipping & Customs

Shipping & Customs

This page explains how yushenkklr orders are packed, shipped and delivered, and what to expect from customs when your parcel arrives.

Where we ship from

All orders are dispatched from our fulfilment warehouse in China. We ship to most countries worldwide. If your country is not available at checkout, it means we currently cannot deliver there.

Handling time

Orders are packed and handed to the carrier within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery times

  • Standard worldwide delivery: 7–14 business days after dispatch.
  • Remote destinations and peak seasons (for example November–December) may take slightly longer.
  • Delivery times are estimates provided by our carriers and are not guaranteed dates.

Shipping cost

  • Flat worldwide shipping: USD $12.00 per order.
  • Free shipping on all orders over USD $59.00.
  • The exact shipping cost for your order is always shown at checkout before you pay.

Tracking

When your parcel is dispatched we email you a tracking number. You can also check the current status of any order at any time on our Order Lookup page using your order number and email address.

Customs, duties and import taxes

  • All prices and shipping charges on this website exclude import duties, taxes and customs fees levied by your country.
  • Any customs duty, import VAT or handling fee charged by your local customs authority or carrier is the responsibility of the recipient.
  • We declare parcels accurately. We cannot mark orders as gifts or undervalue them, as this is illegal.
  • If a parcel is held by customs, your local customs office or carrier will contact you directly. Please respond promptly to avoid the parcel being returned or destroyed.
  • If a parcel is refused at customs or abandoned by the recipient, it may not be refundable.

Wrong or incomplete address

Please check your delivery address carefully before placing an order. If you need to change it, contact us as soon as possible – we can usually amend an order before it is dispatched. Once a parcel is in transit, we cannot change the address. Parcels returned to us because of an incorrect or incomplete address may be reshipped at the customer’s expense.

Lost or damaged parcels

If your tracking has not updated for more than 10 business days, or your parcel arrives damaged, please contact us through our contact form with your order number and photos where relevant. We will open a case with the carrier and either reship your order or refund it in line with our Returns & Refunds policy.