Privacy Policy
This policy explains what personal information yushenkklr collects when you visit our website or place an order, why we collect it, and what rights you have. We only collect what we need to run the store and deliver your order.
Information we collect
- Order information: name, delivery and billing address, email address, phone number, ordered items and order value.
- Account information: email address and password if you create an account, plus saved addresses and order history.
- Messages: the content of enquiries you send us through our contact form, newsletter sign-up or order lookup.
- Technical information: browser type, device type, IP address, pages viewed and referring link, used to keep the store secure and working correctly.
- Payment information: payment is handled by our payment providers. We receive confirmation that a payment succeeded or failed and the last digits of the payment method. We never see or store your full card number.
Why we use it
- To process, pack and ship your order and send order confirmations, invoices and tracking updates.
- To answer your questions and handle returns, refunds and warranty claims.
- To prevent fraud, abuse and unauthorised access to the store.
- To send marketing emails, only if you subscribed. You can unsubscribe from any email at any time.
- To understand how the store is used so we can improve it.
Cookies
We use strictly necessary cookies to keep your cart, checkout and login session working. These cookies are required for the store to function. If analytics or marketing cookies are enabled, they are used only to measure traffic and improve our service, and you can block cookies in your browser settings – the cart and checkout may then stop working.
Who we share information with
We do not sell your personal information. We share it only with service providers who need it to complete your order:
- Payment processors, to take payment and handle refunds.
- Shipping carriers and fulfilment partners, to deliver your parcel and provide tracking.
- Email and hosting providers that operate our store and send transactional emails.
- Analytics providers, in aggregated form.
- Authorities, where we are legally required to disclose information.
How long we keep it
Order records are kept for as long as needed to handle warranties, returns and accounting obligations. Abandoned carts are deleted after 90 days. Log and activity records are kept for 90 days. You can ask us to delete your account and personal data at any time, unless we are required to keep it by law.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete the personal information we hold about you, to object to certain processing, and to withdraw consent to marketing. To exercise any of these rights, contact us through our contact form and we will respond within 30 days.
Security
The store runs over an encrypted HTTPS connection. Access to order data is limited to the people who need it to run the store. No online service can guarantee absolute security, but we take reasonable technical and organisational measures to protect your information.
Children
Our store is not intended for children under 16 and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The version published on this page is the version that applies.
Contact
Questions about privacy or your data? Reach us through our contact form or by email at y86920485@163.com.