Returns & Refunds

Returns & Refunds

We want you to be happy with your order. If something is not right, you can return it within 30 days of delivery under the conditions below.

Return window

You may request a return within 30 days of the delivery date shown by your tracking information.

Conditions for a return

  • Items must be unused, unworn, unwashed and in the condition you received them.
  • Original tags and packaging must still be attached.
  • Please do not send items back before contacting us – we need to approve the return and give you the correct return address first.
  • Items returned without prior approval, or sent to the wrong address, may not be accepted.

How to start a return

  1. Contact us through our contact form within 30 days of delivery.
  2. Include your order number, the item you want to return, and the reason.
  3. We reply within 1–2 business days with return instructions and the return address.
  4. Ship the parcel back and send us the tracking number.

Who pays for return shipping

  • Change of mind, wrong size ordered, or item not as expected: return shipping is paid by the customer.
  • Item arrived damaged, defective, or we shipped the wrong item: we cover the return shipping and send a replacement or issue a full refund.

Refunds

  • Refunds are issued to the original payment method once the returned item has been received and inspected.
  • Please allow up to 5–10 business days for the refund to appear after we confirm receipt. Your bank or payment provider may need additional time to post it.
  • Original shipping charges are refunded only when the return is due to our error (damaged, defective or incorrect item).

Exchanges

If you need a different size or colour, the quickest route is to return the item for a refund and place a new order, as stock can sell out while a return is in transit. Contact us first and we will guide you.

Items we cannot accept

  • Items returned after the 30-day window.
  • Items that have been worn, washed, altered or damaged after delivery.
  • Items without original tags or packaging.
  • Free gifts and promotional items.

Cancellations

You can cancel an order free of charge any time before it is dispatched. Once a parcel has been handed to the carrier it can no longer be cancelled, but you may still return it under this policy. To cancel, contact us as soon as possible through the contact form.

Orders that never arrive

If your parcel is confirmed lost in transit, we will reship it or refund you in full. Please see Shipping & Customs for how to report a lost parcel.